Customer Testimonials
The guys in service department are so friendly and professional. Thank you for getting me in quickly...
I had a great experience here at Genesis. I had an idea of what I wanted going on, and Dave helped me out big time in choosing the right one for me. Everything was easy and laid back from start to finish, and Justin made the financing a breeze too. If you're looking for a used car, you can't go wrong with this place.
Genesis Dealership has excellent service so I would recommend it to anyone that need good service.
Best service with the friendliest staff
The service was great and timely my car was returned clean also they were very nice
Considering this deal was conducted online things went pretty smoothly and met all of my expectations or even exceeded my expectations. Things could have went wrong but no real problems. Natallie was great at keeping in touch and making sure everything went smoothly. My only complaint would be that cars.com advertised the vehicle at a lower price than what we paid for it.
Very polite very professional I would recommend this dealership. Much better experience with the service department than the dealership that I used to go to. Will probably buy my next Cadillac from them.
I was impressed with the vehicle and with the way the dealership reached out to me. Unfortunately, they are located in Michigan and we are in central Illinois and unable to get there and see the car.
Excellent Customer Service!
Ask for John DeGrande! He found our Cadillac with ease and the whole transactions was quick and seamless! Very professional and truly cares about his clients! Our family has been using him for over 20 years! Thanks John! We love our new Cadillac!
The salesman - Mr. Wallingford is polite, knowledgeable and professional. The staff was very helpful and kind as well. The customer service and experience is impeccable.
If you want to experience the true Cadillac experience go to Genesis Cadillac and ask for Larry!
The best Cadillac dealership in Michigan!!! The lady in charge of scheduling is a life saver!! They had my truck in and out within 2 days, respectful , kind and caring employees, thanks again!!
Genesis service is very good….Professional people.
Everyone was amazing, I worked with David and he really got the job done!! Definitely recommend!!
Very friendly to work with!!
Clarice was a great buyer-advocate, kept me informed, and the process was easy. Thanks!
I dropped in late last Friday with several instrument panel & side view mirror questions. STEVE was superb with is knowledge, patience, and courtesy.
My experience was great! My sales Rep Clarice Russell is the best hands down. She is always warm and friendly, very knowledgeable and took my needs and concerns into consideration. She makes car buying quick and easy! I leased with her at another dealership and followed her to this one. Very honest and professional. Go see her if you are looking for a Cadillac!! Thanks Genesis for having such a wonderful sales rep !!
I purchased or leased several vehicles from this Dealership. I always received excellent customer service even though I live well outside the Detroit are. I was interested in a particular XT6 and James Hanley, Sales was especially attentive in locating a matching vehicle and responsive in presenting an excellent lease proposal. Jim stayed in contact and the transaction was smooth and completed just as we agreed to and he assured me would happen. Great experience. I highly recommend Jim.
I had the most professional experience that I've ever encountered with any car dealership while visiting Genesis Cadillac last week. Initially, I met with the super personal and friendly Natalie Sells who worked hard at trying to get me into my dream car. She was absolutely relentless at finding me the best deal but unfortunately it didn't work. Although I am not able to get my dream car YET she STILL had the best plan for me. She referred me to Cole Gagliano who instantly put me into the perfect vehicle with the right amount so quickly that ...
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Love everything about my new Cadillac and the Genesis Group! Natalie S and Grace L were absolutely phenomenal! Customer service at it's finest! I would highly recommend both of these Ladies for any of your Cadillac needs. The entire Genesis staff makes you feel like family!
Genesis Cadillac had great service! Our sales person Joan was amazing and helped us every step of the way. We even received a traveler mug to thank us for our purchase.
Great experience from start to finish. We picked our vehicle out without visiting the dealership and the entire process was stress free and enjoyable. Our new XT5 was delivered to our house with a full demonstration and closing. John DeGrande, our sales rep and Ken Failla, the sales manager could not have made this purchase simpler. We definitely will be repeat customers!!!
It was a good experience. They got me a great finance rate and got me in the car I really wanted; a CT6 twin turbo.
I wish I could give more stars. My Super Salesperson Clarice Russell was awesome. When I gave up hope on ever having my 2021 Cadillac Escalade ESV becoming reality. She was always there giving me hope. My buying experience was so Relaxed and Easy. The Staff are always willing to go the extra mile. I have leased multiple vehicles through Genesis Chevrolet and now Genesis Cadillac . Genesis dealerships equal the beginning of Great buying experience. I highly recommend both of these representatives for happy ever after Car or Truck buying Experience Genesis Cadillac Salesperson Clarice Russell Genesis Chevrolet Salesperson Brittany Colllins ...
Took my Cadillac for servicing here. Excellent service, efficient, friendly and prompt. Would recommend going here for all your Cadillac needs.
Genesis has been great . At each service visit whether an oil change of warranty work, I'm always provided with a vehicle report on tire condition, brake pads, etc. Service Mgr- Steve and Tech- Curtis are very good.
My vehicle was taken in for a oil change and I was greeted by a friendly face and the job was accurate and swift
Great experience with Jim Handley. Personable, informative, went the extra mile to make sure I was comfortable. Would recommend him to friends and family
Let me say this if i could give 10 stars i would! This has been the smoothest easy friendly car experience i have ever had! Justin in finance is my forever friend! He is a man of his word and just amazing at his job!! Clarice my sales lady was beyond amazing and helpful! I’m a week or two in and she is is still in contact making sure everything is ok ! The dynamic duo has forever made me a Cadillac fan! And a forever Genesis customer
Had an excellent experience at genesis cadillac. Our sales representative was David Vallee, very professional and welcoming! Very satisfied with the overall experience.
I was very satisfied with the car buying process, the salesman, Jim Hanley and the dealership! Thank you!
I have had consistently excellent experience at Genesis Cadillac in maintenance and repairs of my vehicle. Work done on a timely basis and done correctly the first time.
Last night, I had a flat tire. I’m a CPA who is in the middle of tax season so I had client meetings at 10:00 the next morning. I put the donut on and left for a place to fix the tire this morning. I called Crestivew Cadillac, where I got the car and have been a customer for over 10 years or more. I told them I had this issue, want to replace the tire, no plug, no patch, just replace the tire. The service person responded by saying “we only do by appointment only.” Really? The flat tire didn’...
Easy to make appointment, service is completed in time stated. Customers are offered a comfortable waiting area. Staff is friendly and professional, competitive pricing....This is my fourth car from this dealership
Always fast friendly service!
What a pleasure they made buying a car, my experience was so splendid they I will come back and I plan on staying for life.
I bought a 2017 XTS September 22. I couldn't be more pleased with the car. Used yes, but runs like new. Aside from the car I was impressed by our sales rep Mark MJ Naraeyaert. He answered our questions and helped us arrange financing. When it comes time to buy another Caddy we will return to Genesis. Every aspect of the purchase was great!
The experience with Genesis Cadillac is always perfect. I have been taking my car to this dealer for two (2) years, and I have never had a problem in the least. Highly recommend.
I just bought a car yesterday. The customer service was great. The dealership is beautiful and I will buy from them again. They keep the cars clean. They explained everything and we're very patient and understanding. Thank you Genesis for an outstanding experience.
I am very pleased with Mark for the way he made, what seem to be the impossible, happen thank you all for this blessing for our life will surely be easier Thank you my Brother
Jeremy, John, Mark and Mike those are guys in the parts department that I made a point to know and remember their names!!! Why ? Because they made they difference that REALLY matters in times like this !!! They do their jobs as if it matters !!! On several occasions, no matter who was at the parts window, they went out of their way to locate and get me what I needed. Even if it wasn't in stock, they found and accommodated me in Every way to make sure I had what I needed ASAP !!!! THANKS FOR INPECABLE SERVICE !!!!
Very professional and accommodating. They quickly fixed my car and got me back on the road. Thank you!
The best place to go for all of your Cadillac needs they will take great care of you ask for Ronnie or Steve
Very personable yet safe service!
Wonderful service
Service was fabulous! As always... Steve took great care of my Father and his 2000 Sedan DeVille. Besides fixing the problems, the car was returned sparkling clean. What great service! Thank you to the whole team at Genesis. You're the Best!
Awesome Sales and service..none better
These guys are top notch! From the moment we stepped in the showroom we felt welcomed and the dealers made sure we felt comfortable throughout the process.
My wife and I were very pleased with the overall experience at Genesis and with our salesman John DeGrande. Would speak highly of him if your thinking about financing or leasing. Easy 5 star rating.
Phil Hernandez and Joan Billings Are Amazing!!! And Truly have your Best interest at Heart. Ask for Them You will not be disappointed . They will get the Job Done!!! Thankyou for an Awesome Experience😍 Cheryl Kyser
Dave Frazier, Pre-Owned Sales Manager, treated me very fairly. Met with me quickly, gave me a very fair offer, and completed the transaction on the spot. He made the whole experience easy.
Got a 2020 XT6 Cadillac. Our sales representative was Clarice Russell. Very professional and new her product. My wife and I couldn't have been made more welcome. Keep up the great work !!! 👍
I am very pleased to be a customer with this dealer! All of my experiences have been top notch since my vehicle purchase. In these times, it is important to conduct business with places that value their customers, and care to make the experience as hassle free as possible! Chris is the best service guy! Mark is the best salesman!
Excellent service!!
Bought a used vehicle from Genesis Cadillac and couldn't be happier. My salesman was great. Mark went out of his way to make this an easy and pleasant experience. I neglected to take care of some details but they took care of it and everything was straightened out in a matter of minutes. Very happy.
Genesis Cadillac had over 80 photos of the used vehicle I was looking to get, but even with all those photos the Hummer still looked better in person (which was a huge plus given the fact their dealership was 3.5 hrs away!). This was my first vehicle purchase and they helped me get through all the paperwork with ease. The experience with the staff was great, I even got to take home a fancy pen! Chris was the salesperson who helped me with my purchase, He did a wonderful job showing me the vehicle when I got there. He even made a ...
I have a 2009 CTS that has served me well, but was ready to replace when we moved to a more rural area. Looked around online and found a stunning XTS. Filled out the form on the website and within minutes we got a call from Justin. Super cool, super smart and super knowledgeable - not his first rodeo! Got me awesome financing and picked up the car the following morning. Chris walked us through all the paperwork even though his pizza had just arrived - being more important than hot pizza says a lot!! Not sure I could have made ...
Salesmen Chris was great to work with over the phone... I live 1.5 hrs from dealership and he did a fantastic job communicating and getting us pics of vehicle as soon as they became available.. Everything he described about the vehicle was on point.. Very honest on their pricing and continue to be helpful after the sale!.. Highly recommended!!
Natalie, Mark, and Justin were very professional and friendly to work with on our 2018 ATS with the CPO Warranty we picked up last week. It sounds trite, but they really are "over and above" other area dealers in terms of their professionalism in email, phone calls, and in-dealership experience. Definitely worth the drive to the East side!
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