Customer Testimonials
So far sooooo good!
The dealer is organized but for the transporters there is no consideration, the time on Google is 8:30 am, it is not the correct time. They do not have a place to unload, you have to park the truck in the middle of the intersection, that is at least one ticket, please improve that and be more flexible with the transporters. God bless your business.
I went to Genesis Cadillac looking for a new car and was met by Natalie Sells. We discussed what I was looking for in a car and what my specific needs were as well as options I was interested in. Natalie suggested I test drive an XT4 and when I returned she had an offer sheet prepared with all the vehicle details and financing options. A week later I returned and test drove an XT5 and again Natalie had an offer sheet prepared when I returned. A day later I decided on the XT5 and took delivery that week. Natalie ...
The service lane is the best in the biz. AJ, Chris, and Kris are always spectacular. Love how the dealership looks after the renovations too!
Purchasing a vehicle can be stressful, but not at Genesis Cadillac! Every step, from our first phone contact, to driving off the lot with our beautiful new car was a delight! Our sales rep Natalie was awesome! She made sure we had everything ready upon our arrival.Everyone we encountered at Genesis treated us with respect and were so pleasant. We worked primarily with Natalie and Vincent (finance). They were patient with us and gave us plenty of time to make financial decisions. I highly recommend Genesis Cadillac and be sure to visit Natalie!
Can't say enough good things about my experience at Genesis Cadillac. I have bought or leased 7 cars over my lifetime and It was the easiest car purchase I have gone through. No B.S., just decide and sign. I'm a bit particular, and my sales person Joe Thomas was excellent and rolled with my personality perfectly. Well worth the drive from Dearborn heights to shop at this dealer.
Had to wait over 2 hours for an oil change and tire rotation. I like the way they have remodeled the waiting room. Progress is being made.
They people Genius are great!! my cadillac Lyric is extremely disappointing!!! Looks great but the mileage on a charge, if you turn the heater on, is 40% less than GM states. GM recommends "only using the seat warmer" in the winter instead of heat. In Michigan thats not enough and there are no seat warmers in the back seats. My wife refuses to drive the Lyric. She says there is too much stress knowing she may run out of power and be stranded on the highway. If that happens your only option is to be towed! $72,000 and no heat?? . ...
I was thinking about a buying new Lincoln, as my current Cadillac lease had expired. I had a good experience with my current Cadillac dealer, so I thought I would give them another try. Wow, I didn’t expect such good service. My salesperson Natalie Sells (That’s her real name) made me feel so welcome and made sure I got the best deal possible. She went way above and beyond what was expected. She answered all my questions, and did not use any high-pressure sales tactics. (Unlike the Lincoln dealer) I certainly would do business with her again. Many ...
Head & Shoulders above the rest! I took my CT-6 in for an oil change and inspection today. Chris wrote it up and took care of everything. Vehicle came back spotless 🙂 Comfortable chairs and refreshments if you want them. I will be back!!!!
No matter if your in for service or looking for a vehicle you are always met by friendly faces and make you feel like family.
Wouldn't go anywhere else. They are wonderful there. AJ is the best!
I have never had such a fantastic experience at a dealership like we did at Genesis. Karmesha our sales person did everything she could to help us get out of our lease to something we wanted. Vince in finance was great. I know we were a challenge at times but they stuck it out and we have a wonderful vehicle. Thank you staff at Genesis you are of the highest quality of people. Thank you sooooo much.
This dealership has the best customer service with great and knowable staff. Layne Gagliano is who helped me with my lease and made the whole process very easy and smooth. It was so fast and delivered my car to the door. Would definitely go back and recommend all my family and friends to go there.
Nice autos. Prices moderately high. Attentive staff.
Great customer service!… very knowledgeable & professional!…
Just purchased a CTS from Karmesha Clark and she was great! She was very helpful and I highly recommend seeing her if you’re looking to get into a vehicle. Also her manager Dave Frazier, Vincent in financing and AJ in service were all very personal and made sure me, the customer was happy with my purchase. Rather it be a Cadillac or one of there other used vehicles I recommend this spot.
Mrs Lucia Rodney has been a blessing to Me, my family and friends, there's no disputing the fact that she is the best account manager ever. I just made another withdrawal few moments ago, it was so great this is really an opportunity knowing you ma, wow friends I can't be so selfish enough to enjoy this blessing alone you can always contact her directly so she can help you too. She is ready to show you how you can trade and make profit, I'm a living testimony I invested $1200 and I got my profit today after 5 ...
Set up appointment for oil change and tire rotation. I was treated very respectfully. The porter was also very nice and took extra care with my vehicle. I am definitely going back for any of my service needs.
Genesis Cadillac is the first place I call for servicing my vehicle. I usually work with Chris and he gets me in and out within a timely manner every visit. Recently, I had a windshield wiper blade stop working and he got me in and out in 5-10 minutes so I could get on my way to work. The staff is friendly and accommodating and do their best to offer you the best service.
Joey went above and beyond, he was the best at accommodating me and helping me with my Escalade! The best dealer hands down! Great experience!! Super fast service!!
Genesis Cadillac is a great place to go for a new or used car I had a great experience the people there are very knowledgeable and friendly. I will be returning in the future to purchase a car again. My dealer Sean Bradley was excellent in working with me I would recommend him to anyone who is going to buy a new or used car.5 stars
I would like to thank Mr Shaun Bradley my sales person for all the help in purchasing my new vehicle. He was very knowledgeable and made the process very easy. I would recommend him to all that are looking for a new or used vehicle. Also I would like to thank Genesis Cadillac for being so kind and friendly I will be returning in the future for another vehicle thank you again.
They are all nice and kind Explain everything easily and already know what I wanted
The team @ Genesis Cadillac could not have been more wonderful throughout the entire process of getting my new truck! It took a long time (15 months) to get the vehicle I wanted due to the specifications & customization I wanted but Natalie was awesome throughout the way in helping me get it and was very upfront every step of the way! I will never be buying another Cadillac from any other dealership! Thanks again for a great experience!
My experience with Genesis Cadillac is going great. David is exceptional and well informed on product and service. He has a way with numbers! You have to shop here with Him.
It was the best car buying experience. Natalie Sells, our salesperson for XT5. She was professional, kind, knowledgeable, and helpful. She takes the time to go over some of the vehicle features and answered questions we had. Thank you, Natalie and Vincent. We would recommend Natalie and Vincent to everyone where you will be treated by them like family.
Picked up our 2016 Chrysler 200C today. A gift for our grandson. Natalie Sells was our salesperson, she was wonderful and helped throughout the process. All the staff at Genesis were great also. A Rating!
Natalie sells was fantastic to work with. Answered all my questions and concerns and her entire team at Genesis cadillac made the process extremely easy and fast. Will definitely recommend Natalie and her team to anyone.
Great experience at this dealership. Joan Billings was excellent to deal with. The process was smooth and fast and I could not be happier. I will definitely recommend this dealership to everyone!!!
Joan was amazing!
After many months of talking to many dealerships and looking at different vehicles, I recently had a great experience buying a Cadillac from Andy at the Cadillac dealership. From the moment I arrived, he greeted me with enthusiasm and was very helpful throughout the process. He took the time to answer all my questions and was able to show me exactly what I was looking for. He also made sure I was getting the best deal I could and took the time to explain the terms and conditions of the purchase. He made the entire process seamless and stress-free. I ...
Great experience with the new renovation
This was the most helpful experience I have ever had purchasing a car. I went in, Natalie helped me with absolutely everything, and all I needed to do was provide small bits of info here and there. She didn’t try to nickel and dime me, she didn’t do any bait and switch sales tactics, and she ONLY spoke with the price of the whole vehicle in mind. Since this was my first time financing, she walked me through the process, stayed with me as I called my bank, and helped me get my dream car. An absolutely amazing ...
Always excellent service
Natalie was very professional, really nice and not pushy at all about my questions via phone calls or texts. I would highly recommend Natalie Sells!
Great service and very professional
Excellent service as always!
I've been going to Genesis Cadillac in saint clair shores since 2018 and I can honestly say if you give em a try you will never go anywhere else. Alot of places just take your money and offer poor service. Genesis makes you feel valued. And that's where I want to spend my hard earned money. Great staff at the Genesis chevy store on Gratiot also professional and experienced. The manager ken is the man. With a strong team in place you cant lose Thanks Genesis. See you next time.
So far just oil change and tire rotation. Changed my extended warranty for this Location. Previous dealer location in Troy was terrible for lack of communication and service as been waiting on a part since September of last year for one example. AJ at Genesis has been very professional
Outstanding dealership, with outstanding employees. Not to mention all the sweet cars on the lot... Just go and see for yourself...
Brought my wife's car in for scheduled oil change and etc. They were friendly, detailed my vehicle, customer lounge has coffee, hot chocolate, water, and snacks. TV to pass the time. This service is why we bought a Cadillac here.
Salesperson Kayla was great! In and out in one day. Justin in finance made it quick and easy. Great experience, just wished they were my first stop in my car search!!
My daughter and husband purchased a new Cadillac yesterday and my daughter was so happy she said Joan was super nice and went out of her way to explain everything she said she would go back to purchase her next car
Great experience getting my first Cadillac. Karmesha Clark is excellent, very efficient, effective, down to earth, while still being professional. She went the extra mile by going out to the vehicle to video tape and send us the video before we came. I love the energy and love from her and the dealership. Awesome experience, paperwork was quick and efficient, very hands on. I will be coming back!
I would like to share my experience I had with Genesis Cadillac. From the time I set foot on the property I had a truly good feeling about my car buying experience I was about to have. My Salesman Alex Klott was busy with another customer at the present time. This lady Salesperson came out to greet me and gave me a little history about the car. After that I met Alex Klott my Salesman and he was very nice and honest. I really appreciate what he did for me calling me back to let me know the car was ...
Great job
Alec is your guy hands down the experience was quick and easy this is our second purchase from Genesis Cadillac
What a great experience we had with the recent purchase of our truck. We worked with David Frazier and he, and the team were wonderful. Great customer service, fast, easy ... I would recommend them to anyone!
Today I had the grand experience at this Cadillac dealership with Chris for service on my Xt4 having a service light on. It is past my bumper to bumper warranty for the issue but he and his team worked it out so that the repairs and parts would be at no cost to me!!! They are amazing and very kind!
I absolutely can not say enough good things about Genesis Cadillac! Natalie Sells is amazing and genuinely cared about making every step of my purchase great, she really goes the extra mile to take care of her clients. Everyone I interacted with at Genesis was great - and best of all they are true to their word. The MSRP I was quoted at the beginning was what I paid - absolutely no shenanigans. The entire experience, start to finish was so far ahead of the 'typical dealership' I've become accustomed to (and dreaded) over the years. GM should model ...
I had a wonderful experience purchasing my first Cadillac!! From walking in to driving away with my new car I was greeted by everyone with a friendly smile and conversation! I worked with Dave Frazier who found me a certified pre owned Cadillac XT 5 that I love! When financing for the first time ever Justin worked hard to get me be best financing option for me and even called around to multiple banks to get the best rate and apr! The other Dave showed me in detail all of the features on my new ride!! Overall the experience was absolutely ...
my car got hit and the staff went above and beyond to quickly get my car back ,there was a back order on my headlight and they worked hard every day locating me one ,from the receptionist at the counter to the guy that help me they were truly awesome they even cleaned the inside and had it wash and looking good,I highly recommend them if your car gets wrecked
Are u looking for a car angel? If so you should go to Genesis Cadillac and ask for Karmesha Clark. Words can’t describe the experience I (Dorothy Reed) had at this dealership. She was amazing, knowledgeable, and dedicated without being pushy or intimidating. Again, I thank you for all of your hardworking efforts to make my dream a reality 😊. We riding…..😂.
Dave Frazier went above and beyond with detailing on my used Buick Envision. His team did an excellent job on the various scratches on the exterior of the car. He even had a wind shield glass tech come in and fill in a chip. They also delivered my car back to me in Ferndale. I appreciated that very much. All in all wonderful customer service. Thanks to Dave and his team. Darlene
Natalie Sells was my salesperson, made the process easy and was very helpful!👍
Andy Makes The Impossible.. Possible! Andy is an amazing salesperson! He loves what he does and it truly shows. He kills what he does..he is very kind, patient and super helpful throughout the whole process. He did all that he could and went above and beyond to get me my ct4 that I wanted! We need more people like Andy; Thank you Andy for all that you did!
My experience with Genesis Cadillac was nothing short of excellent. Alec Klott made my car car buying experience very easy considering I live 5hrs away. Prior to purchasing my CT6 platinum Alec send videos and pictures so I knew exactly what I was getting. I can’t say enough for everything Alec did for me to gain my trust and appreciation and for that he will have a repeat customer moving forward
My experience with Genesis Cadillac was excellent. It was probably the most enjoyable experience I’ve ever had. The Sales person Natalie was fantastic I recommend her highly.
My husband and I live in Ohio and bought a used 2017 Escalade from Genesis Cadillac. We dealt with Dave Vallee and our experience was great. We dealt with Dave strictly over the phone and he always answered. He sent us pictures and a couple of nice videos to show how nice the vehicle was, answered all of our questions and concerns about buying a car out of state and sight unseen. When we picked it up Dave and the staff at Genesis were friendly and professional. The Escalade was exactly what Dave said it would be and we couldn’t ...
Kamesha is awesome and very helpful when purchasing a car. I would definitely recommend
I bought my first Cadillac and it was an amazing experience.Andy Ditima was very patient and pleasant to me from start to finish. I’m a very indecisive person so when it came to purchasing a new vehicle it was little bit overwhelming. Andy took his time with me and didn’t hesitate answering any of my questions that I had.Genesis Cadillac have so many amazing vehicles to choose between, so if you’re looking for a luxury vehicle and amazing service this your place.
Very easy buying experience! Karmesha Clark did a great job! The finance guy was super helpful, all in all a great dealership to get me into my certified used Cadillac XT5! Thanks again!! Joe
Buying my car was super easy and my saleswoman was absolutely amazing to work with!! Thank you Karmesha!!
Had my Escalade give me a slight electrical issue (bad news), got it in for service under full warranty and returned to me within 30 hours (great news). Ronni kept me informed via text every step of the way. Top notch service making an inconvenient situation very easy to get through.
Very nice
My experience at Genesis Cadillac is always great especially when Clarice Russell is involved. Clarice is so professional so kind and courteous. Clarice made my car buying experience a breeze. She’s the best, if you are look for a vehicle see Clarice she will make sure you are pleased with your purchase I can’t say it enough she’s the best hands down🤩
Great experience buying my CT4V Blackwing at Genesis Cadillac. Staff was prepared for my visit and everything was taken care of quickly which was much appreciated. Karmesha was great to work with.
Amazing place i bring my 2014 XTS here and they stand their ground to make sure im doing good along my vehicle 100% recommend
Come here for all of my service, they’re really helpful!
They did a fantastic job helping me and my wife purchase our auto. The salesman David Vallee was very informed and a pleasure to work with. We also had help from the GM Fernando it was a great experience and staff all around.
I'm so glad I picked this dealership to get repairs done on my Cadillac.Ronnie in service was really good to me.In fact everyone had a great attitude which means a ton to me.Also being a Vet they honored that and gave me 10 percent off my bill.If you want great service done then go to Genesis Cadillac.
I was extremely happy with the collision shops repair of my vehicle. They kept me apprised of progress thru the process and went above and beyond to make sure I was happy. I would definitely recommend them. God forbid I need any repairs again they will be my 1st call.
We called about a ct4-v blackwing which is a little hard to find initself, Natalie knew it was a four hour drive for us and by the time we got there she had them not only have that car ready for us she had a second option waiting all cleaned and detailed up for us. After we went to dinner and came back they had us on the road and done that very same day she even talked 2 other guys into staying late to finish the deal even though it was a Friday... thanks guys for making it happen ...
The customer service at this Cadillac dealership is simply amazing!!! The service done on my vehicle was above average as well. Will definitely be using this dealership for all future car needs as well. Keep up the great work!!!!
This is one of the best. had bumper put on and roters and pads I would totally recommend this place did a great job and customer service was wonderful glad I found this place will never go anywhere else
After months of researching and then searching for the right truck.. Finance Justin and used car Dave took the time to make me feel like family. They found me exactly what I was looking for and at the best price yet. Contact these guys, they are the best.
The customer service is unmatched. I will definitely purchase my next Cadillac from them!..keep up the good work Genesis Cadillac!
Christopher is awesome! I drove 2 1/2 hours to buy my new car. The best experience I have had buying a car. First class service. I would recommend him to anyone. Keep up the good work Christopher!! Thank you for the help.
I purchased a used vehicle from Genesis Cadillac, Christopher was so helpful over the phone and in person. I drove 2 1/2 hours and it was worth it. I would recommend this dealer and Christopher to anyone looking for a new ride.
The guys in service department are so friendly and professional. Thank you for getting me in quickly...
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Always professional! Top notch!
I had a great experience here at Genesis. I had an idea of what I wanted going on, and Dave helped me out big time in choosing the right one for me. Everything was easy and laid back from start to finish, and Justin made the financing a breeze too. If you're looking for a used car, you can't go wrong with this place.
Genesis Dealership has excellent service so I would recommend it to anyone that need good service.
Best service with the friendliest staff